SMS Privacy Policies – Izabel Farynick, PLLC
Izabel Farynick PLLC, doing business as The Healing House – Integrative Acupuncture ("The Healing House," "we," "us," or "our"), is committed to protecting your privacy. This SMS Messaging Privacy Policy ("Policy") governs how we collect and use information about you in relation to our text messaging program(s) (the "Messaging Service").
By using the Messaging Service, you agree to the terms of this Policy. We reserve the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to this Policy constitutes your acceptance of those changes.
No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.
Collection of Information
Through your use of the Messaging Service, we may receive Personal Information through our third-party service provider. "Personal Information" is information that individually identifies you, such as the mobile phone number you provided when signing up for the Messaging Service, any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service.
When you send messages through the Messaging Service, we may also collect your messaging history and information included in those messages.
We may also collect Personal Information about you using cookies or similar technologies. Cookies are pieces of information stored by your browser on the hard drive or memory of your device. Cookies may enable personalization of your experience with the Messaging Service, such as facilitating personalized text message communications.
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we may collect basic contact information and any other information you choose to provide in connection with these activities. We may also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Use of Information
We use Personal Information to deliver, analyze, maintain, and support the Messaging Service. We may also use Personal Information to enhance Messaging Service features and customize or personalize your experience with the Messaging Service.
Sharing of Information
We will not rent or sell your Personal Information to other companies or individuals. We may use or disclose Personal Information in the following limited circumstances:
We have your consent.
We need to enforce our Terms and Conditions or other agreements with you.
We provide information to trusted businesses or service providers solely for the purpose of processing Personal Information on our behalf or providing the Messaging Service to you. When this occurs, those parties are required to process the information in accordance with our instructions and applicable confidentiality and security requirements.
We provide Personal Information to an entity controlled by, controlling, or under common control with Izabel Farynick PLLC for purposes permitted by this Policy.
We transfer Personal Information in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction involving Izabel Farynick PLLC.
We believe disclosure of Personal Information is necessary or appropriate to: (i) comply with applicable laws, regulations, or legal processes; (ii) respond to lawful requests from public or government authorities; (iii) enforce a contract or agreement with us; (iv) protect our rights, privacy, safety, or property, or that of our affiliates, patients, users, or others; or (v) allow us to pursue available remedies or limit damages we may sustain.
From time to time, we may share aggregate or de-identified information regarding use of the Messaging Service. Such information does not identify individual users.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.
Information may be shared with service providers that support the delivery of our Messaging Service, such as telecommunications and SMS platform providers, only as necessary to provide the Messaging Service.
Protection of Information
The Healing House – Integrative Acupuncture takes reasonable precautions to protect the security of your Personal Information, including working with third-party service providers that maintain appropriate safeguards for the information they process on our behalf.
However, no electronic transmission or storage system can be guaranteed to be completely secure. When using the Messaging Service, information may travel through third-party infrastructure that is not directly controlled by us, including SMS delivery platforms and wireless carrier networks.
Because text messaging may not always be a secure method of communication, please use discretion when sending sensitive information by SMS.
Children
The Messaging Service is not intended for children under the age of 13, and we do not knowingly collect Personal Information directly from children under the age of 13 through the Messaging Service.
Children aged 13 or older should not submit Personal Information without the permission of a parent or legal guardian. By using the Messaging Service, you represent that you are at least 18 years old or, if you are between the ages of 13 and 17, that you have permission from a parent or legal guardian to use the Messaging Service.
Retention of Information
We retain Personal Information for as long as reasonably necessary to provide the Messaging Service and as required to comply with applicable legal, regulatory, and business obligations. We may also retain and use Personal Information as necessary to resolve disputes, protect our business and our patients or customers, and enforce our agreements.
Questions or Concerns?
If you have questions regarding this SMS Messaging Privacy Policy, please contact:
The Healing House – Integrative Acupuncture
Izabel Farynick PLLC
5920 W. William Cannon Dr., Building 7, Suite 101
Austin, TX 78749
Email:hello@healinghouseacu.com
Phone: (512) 766-3922
Website:www.healinghouseacu.com
SMS Privacy Policy
The Healing House – Integrative Acupuncture (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us, including information associated with our text messaging services.
Information We Collect
When you provide your mobile phone number and consent to receive text messages from The Healing House – Integrative Acupuncture, we may collect and use your mobile number and related communication information to provide:
Appointment reminders and confirmations
Scheduling and rescheduling communications
Responses to patient questions and inquiries
Follow-up and customer care communications
Important clinic or service-related information
Message frequency may vary. Message and data rates may apply.
How We Use and Share Information
We use your mobile information to communicate with you regarding your care, appointments, inquiries, and other clinic-related matters for which you have provided consent.
No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.
We may use service providers that perform communications, technology, or administrative services on our behalf. Where those service providers create, receive, maintain, or transmit protected health information on our behalf, we require appropriate safeguards and agreements as required by applicable law, including Business Associate Agreements when required under HIPAA.
Our communications platform may process information on our behalf in connection with our telephone and text messaging services. When protected health information is involved, such information is handled in accordance with applicable HIPAA requirements and our applicable Business Associate Agreement.
Health Information and Text Messaging
Text communications with our clinic may involve information related to your appointments, treatment, or healthcare.
Although we use communication service providers that support healthcare privacy and security requirements, text messaging involves telecommunications networks and devices outside of our direct control. We encourage patients to use reasonable discretion when communicating sensitive health information by SMS.
For information that is particularly sensitive or when a more secure method of communication is appropriate, we may ask you to communicate with us through another secure channel.
Our use and disclosure of protected health information is also governed by our Notice of Privacy Practices.
Emergencies
Text messaging should not be used for medical emergencies, urgent symptoms, or situations requiring immediate medical attention.
If you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
Opting Out
You may opt out of SMS communications at any time by replying STOP.
After you reply STOP, you may receive a final message confirming that you have been unsubscribed. You will not receive additional SMS messages from that messaging program unless you subsequently opt in again.
Reply HELP for assistance.
Information Retention
We may retain information related to text communications as reasonably necessary to provide services, maintain appropriate business and healthcare records, comply with legal obligations, resolve disputes, and protect our patients and clinic.
Healthcare information may also be retained in accordance with applicable healthcare record-retention requirements.
Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal and health information in our possession or control.
No method of electronic communication can be guaranteed to be completely secure, and the security of communications may also depend on your mobile device, wireless carrier, and other systems outside of our control.
Changes to This Policy
We may update this SMS Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this SMS Privacy Policy or our text messaging practices, please contact:
The Healing House – Integrative Acupuncture
(512)766-3922
hello@healinghouseacu.com